Quality
Quality is a tradition here – from the designing, manufacturing, auditing, and functional testing to the on-time shipping of products to our customers. We employ extensive design and operational testing to ensure that our products meet the rigorous industry standards that established our reputation for reliability and value.
We value our customers' opinions!
Quality Certifications
ISO 9001 certified in 1995, audited to ISO 9001:2000 standards since 2002. TL 9000 certified in 2001, compliant with release 4.0 since July 2007.
Conklin-Intracom is audited and certified by AEA Quality Advantage Corporation in accordance with ISO 9001 & TL 9000 requirements.
ISO 9001 is the requirement standard used to assess a company's ability to meet customer and applicable regulatory requirements and thereby address customer satisfaction.
TL 9000 expands the ISO 9001 requirements as specially related to the telecommunications field.
Quality Policy
Our Quality Policy is: TOTAL CUSTOMER SATISFACTION.
The key elements of this policy are:
Continuous improvement:
To produce ever-improving quality with the ultimate goal of our process producing zero defects.
Information responsiveness:
Knowledgeable people who are ready to provide technical assistance, customer service, and handle sales inquiries.
On-time delivery:
Orders are delivered on time to confirmed ship dates.